QUESTIONS

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WonderWhere?  
For all travel and hotel details please head to the WHERE section of the website. 

The dress code is smart/casual but not scruffy and strictly no tracksuits/jogger wear, manbags, rucksacks or large bags. Trainers & shorts are fine as long as they are smart. Please also dress for the weather and note there is no cloakroom on site.

Please also note as yet there is no guidance for customers to wear face coverings at this event. We will be following all government guidelines issued at the time of the event, so please also check back closer to the date and all updates will be updated here.

Wonderwood Festival 2021 will be operating cashless bars systems throughout the entirety of the event.

There are no cash machines available on site. Contactless and Chip & Pin is available.

Wonderwood Festival does not have a cloakroom on site.

Disabled customers are welcome at Wonderwood Both main stages are accessible for disabled customers. However any customers who may wish to access the VIP balcony area, we do not have a lift unfortunately, so please be aware there are several steps to this area, with a turn.

Please also note this event is held within a farm site and is a converted equestrian building with some areas of uneven terrain which some wheelchair users may experience some difficulty crossing so please bear this in mind when booking for this event.

There will be a number of disabled portaloo’s on site.

Wonderwood Festival does not sell bottles of water with the lids on and all lager and cider bottles are opened before going over the bar. There are two reasons for this. An unopened drinks vessel is heavy and can travel far if thrown and do damage if it hits someone. Also an unopened vessel if stood on will roll and can lead to injury.

Free drinking water is available from the welfare area should anyone feel dehydrated.

There is a welfare / medical point at all Wonderwood events with trained medics to help. If you or your friends feel at all unwell during the events, please visit the welfare/medic point to seek medical attention.

For car parking details please head to the WHERE section of the website.

All Wonderwood events (unless otherwise stated) are 18+ only events. All customers must be over the age of 18yrs old and will need to show ID upon entry and also at the bars. Wonderwood operates a Challenge 25 policy and refusal system. If you look under the age of 25, the bar staff ask you to prove that you are over 18 years of age.

Last entry to all Wonderwood Shows (unless otherwise stated) is 6pm.

Everyone is searched on the way in as a condition of entry. This is for us to ensure that no one is carrying dangerous items into the venue.

• Illegal substances
• Alcohol
• Liquids of any sorts – including perfumes / liquid makeup products / aerosols / drinks
• Glass of any sorts
• No food
• No flares or fireworks
• Man bags
• Selfie Sticks
• Weapons of any descriptions or replicas
• Rucksacks or large bags, Small Bags up to A4 size are permitted but please note will be searched on the way in so this may delay your queuing time.

Tickets are available online for all of our events at www.wonderwoodfestival.com We also have a list of official sales channels listed on our site. Please do not purchase from any other site.

On some events physical tickets may also be available to purchase. Official outlets will also be added to our website www.wonderwoodfestival.com & on our social networks.

Only buy your tickets at our official sales channels which will be listed on our website www.wonderwoodfestival.com. This way you will never pay too much and you make sure your tickets are real. All tickets will be scanned and checked for authenticity at the entrance. Wonderwood cannot be held responsible for any fraudulent tickets purchased through 3rd parties which are not an official outlet for Wonderwood.

For any queries regarding your tickets please contact company from which you have purchased them.

This is different for every event. We advise to like us on Facebook and add your email address to our mailing list to stay up-to-date!

If the event sells out in advance, there will be no tickets available to purchase at the entrance. Please purchase your tickets in advance to avoid disappointment.

As stated in the ticket terms and conditions, we operate a no refund policy on tickets purchased.

This can vary from event to event, but in general VIP ticket holders gain access into the venue via a separate queue as well as access to the VIP area which has it’s own bar.

“I have purchased a standard ticket, but my friends have purchased VIP tickets. Am I able to upgrade?”

Dependent on availability you may be able to upgrade your ticket. You will need to contact the company from which you purchased your ticket. The general policy will be that you need to purchase the VIP ticket and then after this has been processed, you will be refunded for the standard ticket.

 

Wonderwood does not condone the use of drugs at their events. As a condition of entry all customers must undertake a search to ensure that no drugs or any other dangerous items are taken within the venue.

No drugs are safe but if you do take drugs please wait for them to take effect before taking more. Mixing drugs with alcohol can also be extremely dangerous.

 

There is a welfare / medical point at all Wonderwood events with trained medics to help. If you or your friends feel at all unwell during the events, please visit the welfare/medic point to seek medical attention.

Valiants Farm is a large-scale multi roomed venue, which occasionally can be easy to lose your friends at. Please follow these tips to ensure that you are able to meet up with your friends again. We advise you to not make your own way home or leave the venue on your own. Please look out for each other’s welfare at any event.

  1. Before heading to the event, please ensure your phone is fully charged.
  2. Before entering the event, agree a meeting point for you all to meet up at in the eventuality of becoming spilt up from your friends and your phone losing charge or being lost.

If at the end of the event, after following these tips, you still cannot locate your friends and are concerned about getting home, please contact a member of the welfare team who are located on site.

 

Wonderwood advises all customers to ensure that they keep their belongings such as phones, ID, wallets, purses on their persons at all times.

Wonderwood has a lost property desk based at the security office based near the entrance into the event. If you lose something on the night, please go to the desk to report it lost / stolen and if we find it we will do everything possible to get it back to you.

If we don’t reunite you on the night all lost property will be taken with the Wonderwood team. To contact us regarding your lost item please fill out the Lost Property form by clicking HERE.